Shipping policy
Order Processing Time
All orders are processed within 1–3 business days after payment has been received.
Orders are not dispatched or delivered on weekends or public holidays. During periods of high order volumes or unforeseen delays, processing times may be extended slightly. If there is a significant delay with your order, we will contact you by email.
Shipping Methods & Delivery Times
We use trusted and reliable courier services to provide safe and tracked delivery of our products.
We currently offer the following standard shipping options:
UK Standard Delivery: 2–4 business days after dispatch — FREE
EU Standard International Delivery: 2–11 business days after dispatch — £35.00
United States Standard International Delivery: 3–17 business days after dispatch — $105.00
Delivery times are estimates only and may vary depending on the courier, delivery location, customs clearance and circumstances outside of our control.
Shipping Costs
UK: Free standard shipping is available on all products delivered within the United Kingdom.
European Union: Standard international shipping is £35.00.
United States: Standard international shipping is $105.00.
Shipping costs are displayed at checkout based on the delivery destination.
Tracking Information
All orders are sent using a tracked delivery service.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information, where available, so that you can monitor the progress of your delivery.
Packaging
We take great care when packaging all orders to help ensure that products arrive safely and securely.
Items are securely packaged using appropriate protective materials suitable for the product being shipped, helping to reduce the risk of damage during transit.
Delivery Issues
If your order is delayed, appears to be lost, or arrives damaged, please contact us as soon as possible at:
info@powerhousesolutions.co.uk
We will work with the relevant courier to investigate the issue and assist in resolving the matter as quickly as possible.
Please ensure that the delivery information provided at checkout is accurate and complete. We cannot be responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.
International Shipping
We offer standard international shipping to selected destinations within the European Union and United States.
International delivery times may vary depending on the destination, customs clearance and courier performance.
International customers are responsible for any import duties, taxes, customs charges or other fees that may be imposed by the destination country. These charges are not included in our shipping costs unless explicitly stated at checkout.
All international orders are sent using a tracked delivery service where available. Tracking information will be provided once the order has been dispatched.
Returns Due to Delivery Issues
If your item arrives damaged, please contact us as soon as possible after delivery and provide photographs of the packaging and item where possible.
This will help us investigate the issue with the courier and determine the appropriate resolution.
Contact Us
Powerhouse Solutions
Website: https://powerhousesolutions.co.uk
Email: info@powerhousesolutions.co.uk