We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at powerhousesolutionsltd@gmail.com. Please note that returns will need to be sent to the following address: Safestore Powerhouse Solutions 0020, 778-784 High Road, Ilford, Essex, IG3 8SY.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at powerhousesolutionsltd@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at powerhousesolutionsltd@gmail.com.

Return & Refund Policy

Returns

At Powerhouse Solutions, we specialise in refurbished Panasonic VHS/DVD Recorder Combis. Every unit is thoroughly tested, serviced, cleaned, and inspected before dispatch to ensure it is fully functional and accurately described.

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be returned in the same condition in which it was received.
• Include all accessories supplied with the order, including remote controls, cables, manuals, and packaging where applicable.
• Not have been tampered with, modified, repaired, or damaged after delivery.
• Be accompanied by proof of purchase.

How to Start a Return

To request a return, please contact us at info@powerhousesolutions.co.uk with your order number and details of the issue.

Please do not send items back without contacting us first. Once your return request has been reviewed, we will provide the correct return address and return instructions for your order.

Returns sent without prior authorisation may experience delays in processing or may not be accepted.

Faulty or Damaged Items

All refurbished units are fully tested before dispatch. However, if your recorder arrives damaged, develops a fault, or is not functioning as described, please contact us as soon as possible.

Where a fault is confirmed, we will offer an appropriate remedy in accordance with UK consumer law, which may include:

• Repair
• Replacement (subject to availability)
• Full or partial refund

We may request photographs, videos, or additional information to assist with diagnosing the issue.

Change of Mind Returns

If you simply change your mind, you may return the item within 30 days of delivery.

The item must be returned in the same condition in which it was supplied. Customers are responsible for return shipping costs unless the item is faulty, damaged, or supplied incorrectly.

Original delivery charges are non-refundable unless the return is due to our error.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Warranty

All refurbished Panasonic VHS/DVD Recorder Combis sold by Powerhouse Solutions include a warranty period as stated on the product listing.

This warranty covers faults arising from normal domestic use and does not cover:

• Accidental damage
• Liquid damage
• Power surges
• Unauthorised repairs or modifications
• Damage caused by misuse or improper operation

Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer protection legislation, including the Consumer Rights Act 2015.

Contact Us

Powerhouse Solutions

Email: info@powerhousesolutions.co.uk

Website: https://powerhousesolutions.co.uk